Autonomous 24/7 pallet transport at Würth Industrie Service in Bad Mergentheim

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Straight to the packaging machine: autonomous 24/7 pallet transport at Würth Industrie Service

In operation since 2025
Bad Mergentheim, Germany

In the European logistics centre of Würth Industrie Service GmbH & Co. KG in Bad Mergentheim, four autonomous mobile robots (AMRs) from Pixel Robotics handle the pallet transport – around the clock, in mixed traffic with people and forklifts. What sets it apart: to hand a pallet over, the AMRs drive into the secured areas of the packaging machines on their own, and clearance is agreed in real time through an interface handshake with the Würth system and the machine controller.

At a glance

Customer
Würth Industrie Service GmbH & Co. KG
Industry
C-parts and kanban logistics for industrial customers
Area of use
Pallet transports between high-bay storage, buffer areas, pallet magazine and packaging machines
Load carrier
EUR pallets
Fleet
4 autonomous pallet transporters
Integration
REST interface to the Würth system including safety-gate clearance at the machines; around 45 ceiling cameras with AI image processing
Operation
up to 24/7, automatic charging management
Key result
Most processes productive within 4 weeks, scaled from 2 to 4 robots while running, up to 24/7 operation

The starting point

From Bad Mergentheim, Würth Industrie Service GmbH & Co. KG supplies industrial customers across Europe with C-parts and kanban logistics.

One central logistics area of the European logistics centre sees a large number of pallet transports every day: from the high-bay storage to buffer areas, from the packaging machines back into storage – until now driven manually with forklifts and pallet trucks. Those transports connect many points of the process: transfer platforms at the high-bay storage, buffer areas for different product groups (returnable containers and hand assortments among them), a clearing area, and several packaging machines each with an assigned empty-pallet magazine (Palomat).

Feeding the packaging machines is the critical part: as soon as a full pallet is collected, an empty one has to follow within minutes – otherwise production stops.

Specific challenges:

  • The area is not a cordoned-off robotics zone – staff, forklifts and pallet trucks use the same floor and the same routes
  • Tight timing at the packaging machines: an empty pallet has to follow within minutes
  • The solution had to fit into genuine mixed traffic without any structural changes
PIXEL PT carrying an empty EUR pallet in front of the packaging machines at the European logistics centre of Würth Industrie Service
An empty pallet on its way to the packaging machine

The solution

Pixel Robotics automates the transports with a fleet of four autonomous pallet transporters, orchestrated through the W2MO fleet management.

Camera-based localisation and perception

So the AMRs can work in genuine mixed traffic without any navigation infrastructure built into the hall, around 45 ceiling cameras with AI image processing cover the whole area. They locate robots and pallets, recognise forklifts, pallet trucks and people, and create a digital twin of the warehouse in real time.

Deep IT integration

The Würth system sends transport orders straight to the fleet management via a REST interface and receives status messages back in real time: order accepted, pallet picked up, destination reached.

Orders without a terminal

For the ramp-up phase, before the REST interface went live, staff did not have to enter orders at a terminal: a marker on the pallet was enough. The cameras recognised it and the system generated the matching transport order to the right destination automatically. On top of that, camera-based fill-level detection on the buffer areas triggers transports by itself.

Docking at the machines through safety gates

To hand a pallet over, the robots drive into the secured areas of the packaging machines on their own. Clearance to enter is agreed in real time through an interface handshake with the Würth system and the machine controller.

Unattended continuous operation

Automatic charging management and a shift model that reaches up to 24/7 operation – without anyone having to step in.

PIXEL PT inside the secured area of a packaging machine at Würth Industrie Service, beside a pallet of cartons on the infeed conveyor
Handover at the packaging machine

How the project ran

After a successful test phase, the rollout started in early 2025. The first robots were running productive transports four weeks after the installation began.

A few weeks later Würth extended the operating hours – and scaled the fleet from two to four robots within three months, while the site kept running. Robots have been in 24/7 operation since the summer of 2025, and since 2026 that includes feeding and clearing the packaging machines directly.

Digital twin of the logistics area at Würth Industrie Service in the W2MO fleet management: driving lanes, an AMR's planned route and the occupancy of the pallet positions
Digital twin in the fleet management

The outcome

  • Right at the packaging machines, around the clock: feeding and clearing including automatic charging management – with nobody in attendance
  • Scaled while running: the fleet grew from 2 to 4 AMRs within three months
  • The existing hall stays usable: no reflectors, no induction loops, no cordoned-off zones – the robots work in mixed traffic with people and forklifts

“What the Pixel PTs can do, combined with the thorough, flexible and results-driven support from Pixel Robotics, convinced us completely. From small process adjustments through to interface optimisations that took a lot of coordination: the response was always quick and the results were delivered. Our expectations were met in full.”

Adam Söhner Head of Contract Processing, Würth Industrie Service

Frequently asked questions (FAQ)

How quickly was the system up and running at Würth?

The first robots were running productive transports four weeks after the installation began. Within three months the fleet was scaled from two to four robots while the site kept running.

How do staff create transport orders – is a terminal needed?

No. Staff simply place a marker on the pallet; the AI ceiling cameras recognise it and generate the matching transport order automatically. On top of that, camera-based fill-level detection on the buffer areas triggers transports by itself, and the Würth system sends orders straight through the REST interface.

Can the robots dock directly at machines?

Yes. The AMRs drive into the secured areas of the packaging machines on their own. Clearance to enter is agreed in real time through an interface handshake with the Würth system and the machine controller – including empty pallets resupplied from the Palomat magazine within minutes.

Were structural changes to the hall necessary?

No. There are no reflectors, no induction loops and no cordoned-off zones. Around 45 ceiling cameras with AI image processing locate robots and pallets and create a digital twin of the warehouse in real time – the robots work in mixed traffic with people and forklifts.

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